HyLink Get support

Support for products, software, and overseas service.

FileTypeApplies toDownload
Vehicle-Mounted Intelligent Lightbar SpecificationBilingual specificationSmart Police LightsDownload
Vehicle-Mounted Radar Lightbar SpecificationBilingual specificationSmart Police LightsDownload
X6 Mobile Secure Terminal Product OverviewProduct overviewX6 Tablet PCDownload
X6 Mobile Secure Terminal SpecificationSpecificationX6 Tablet PCDownload
B6 Evidence Terminal Product OverviewProduct overviewB6 Evidence TerminalDownload
B6 Evidence Terminal SpecificationSpecificationB6 Evidence TerminalDownload
L3 Triple-Screen Rugged Terminal Product OverviewProduct overviewTriple-Screen TerminalDownload
L3 Triple-Screen Rugged Terminal SpecificationSpecificationTriple-Screen TerminalDownload
HLK-A23 Industrial All-in-One PC Product OverviewProduct overviewIndustrial All-in-One PCDownload
HLK-A23 Industrial All-in-One PC SpecificationSpecificationIndustrial All-in-One PCDownload
HWS1 Portable AI Workstation Product OverviewProduct overviewPortable AI WorkstationDownload
HWS1 Portable AI Workstation SpecificationSpecificationPortable AI WorkstationDownload
Smart Police Vehicle Solution — StandardSolution deckVehicle PatrolDownload
Smart Police Vehicle Solution — RadarSolution deckVehicle PatrolDownload
Urban Governance Vehicle Inspection SolutionSolution documentUrban GovernanceDownload

Warranty Terms

Clear coverage for overseas projects.

TermCoverageNotes
Standard period12-month hardware warranty from customer receipt.Extended warranty can be scoped by project agreement.
Included serviceRepair, parts replacement, whole-unit replacement, firmware update, and remote diagnosis for eligible faults.Applies to defects in materials, workmanship, or hardware performance.
ExclusionsImpact, water ingress, unauthorized disassembly, abnormal voltage, misuse, consumable wear, and third-party repair.Paid repair can be arranged after assessment.
Overseas support7 × 24 remote troubleshooting, return repair coordination, cross-border spare parts support, and localized technical guidance.Services follow international trade service standards and can be localized by country, region, and project scope.

Repair Service Loop

A closed-loop process from request to return.

01

Submit

Model, serial number, fault description, region, and photos or logs.

02

Diagnose

Remote review of warranty status, fault context, and quick fixes.

03

Authorize

Confirm return repair, spare parts, or localized service path.

04

Repair

Repair, parts replacement, firmware recovery, or replacement unit.

05

Return

Ship repaired device with notes, follow-up guidance, and closure.